F.A.Q

The hardest thing for people researching car moving companies to understand is that the prices they are getting are not hard and fast guarantees, but rather ESTIMATES of what one company thinks it will take to get a vehicle moved promptly versus another company's opinion of what it will take. Don't be fooled, there are not carriers committed to take your vehicle at these quoted prices, the company you choose will still have to get to work getting a carrier to commit to move it at the price they quote you.

In our opinion, you are crazy to do so. Have you ever been paid up front for the work that you perform for your employer? Why would you pay a fee up front when there are reliable and trustworthy companies like ours that won't ask for it until we provide you with your carriers details?

No, all dates given are estimates and projections. For this reason we ask that you give us the earliest possible date you would be willing to release the vehicle, even though it may not be your preferred date.

We put you in direct contact with your carrier and the carrier will also typically call you the afternoon or evening before your pick up and delivery (they won't just show up unannounced, and if they do we want to hear about it). However, carriers are out on the road battling traffic, weather and any number of other factors that can and do throw it off their pickup and delivery projections from time to time.

If the projected dates we give you come and you are unable to make contact with your carrier, please call our office immediately so that we may help resolve the situation.

Even better; We will stress again that we do not even ask for payment until we have you confirmed for pickup by a carrier. This fee that you pay to our office is what you pay for our help in setting you up with a safe, reliable, fully insured, direct carrier.

The fees paid directly to the carrier however, (in most cases, their fees are not paid until your vehicle is delivered) are not directly controlled by this office. Therefore, any requests for a refund of the carrier's portion would need to be addressed with the carrier directly.

The carrier will contact whomever you tell us to contact, whether it is you, a friend, a dealer, etc. There is no “power of attorney” necessary. Someone simply needs to be present on both ends to sign the Bill of Lading, we do not recommend leaving the car unattended as you will not have the necessary verification for your damage insurance coverage if the Bill of Lading is not signed on both ends.

This means that the truck driver will pick the vehicle up and drop it off as close to your home as he can legally and safely get. Many cities have restrictions on large trucks that prohibit them from driving into some residential areas. Transport trucks are enormous and need a lot of room to maneuver and turn around, so if access to your home is restricted by narrow streets, low-hanging trees, speed bumps or tight turns the driver may ask that you meet the truck at a large parking lot nearby such as a grocery store. You will receive a call directly from the trucker if these alternative arrangements are necessary

Damage is rare, but unfortunately it does happen. The single most important thing for you to do if your vehicle is damaged is to note the damage on your final bill of lading report when you receive the vehicle.

The bill of lading is the report that the driver will fill out on pickup, denoting if there is any pre-existing damage. Any damage that occurs in transit must be entered on this report on delivery. Failure to do so could seriously hinder your damage claim, so we cannot stress this enough. Look your vehicle over thoroughly when you receive it. The bill of lading is a document that releases the carrier of liability once signed at delivery.